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Your feedback is important to us. The department places a high value on feedback from its clients and the public generally.

Our department:

  • encourages feedback about how we carry out our business
  • takes a client-focused approach to how we deal with complaints about our services
  • accepts complaints about our services verbally or in writing
  • uses information from complaints about our services to improve our business processes.

How to lodge compliments, feedback or complaints to the department

The department offers various channels to lodge compliments, feedback or complaints on the department's products, services, policies or actions.

  • Complete and submit the online form.
  • Write to the department:
    Compliments, Feedback or Complaints
    Department of State Development, Infrastructure and Planning
    PO Box 15009 City East, Qld 4002
  • Email the department with details of your compliments, feedback or complaints to This email address is being protected from spambots. You need JavaScript enabled to view it.

Complaints

Your complaint will be acknowledged within two working days of receipt and a response will generally be provided within fifteen working days.

See our Complaints Management Policy (PDF icon 178 KB) for more details.

Where to direct your feedback or complaint

Follow these links if your feedback, compliment or complaint relates to:

Public Interest Disclosures

View information relating to Public Interest Disclosures.